Dolce Salon - COVID-19 UPDATE

Welcome Back! At Dolce Salon, one of our main goals is to support our community. To help us in doing this, we welcome you to bring a non-perishable food donation to our salon. We are proud to be able to help others, especially in times like these, and would greatly appreciate your support and cooperation. All food donations will go to the Calgary Food Bank to give back to those who need it most.

Our current hours of operation are Monday through Saturday 11:00am-7:00pm, Sundays 11:00am-6:00pm.

Because we are working at 50 per cent capacity, we ask for your patience when booking appointments, and understanding that it might take longer to get in for appointments; we can offer you more details when you call to book. Mariann, our esthetician, is available for waxing and facials as well. 

The steps we are asking you, as our guests, to take are listed below. Please take the time to read them carefully so you can understand our expectations, and therefore successfully attend your appointment. If you have any questions, please feel free to contact us and we will be more than happy to answer questions.

1. We are asking you to book your appointment by phone. Our online booking system has temporarily been suspended. However, if you would prefer to request an appointment via email, we will be sure to reply to you in a timely manner.

2. When you arrive at your appointment, you will be asked a series of questions. This will ensure the safety of all other guests and our staff.

  • Do you have any of the below symptoms?
    • fever (greater than 38.0 C)
    • cough
    • shortness of breath/difficulty breathing
    • sore throat
    • runny nose
  • Have you, or anyone in your household travelled outside of Canada in the last 14 days?
  • Have you, or anyone in your household been in contact in the last 14 days with someone who is being investigated or confirmed to be a case of COVID-19?
  • Are you currently being investigated as a suspected case of COVID-19?
  • Have you tested positive for COVID-19 within the last 10 days?

* Please note our staff members will also complete this questionnaire before each shift. 

3. When you arrive at Market Mall, please remain in your vehicle and call (403) 247-2500 to let us know you've arrived. We will then call you back when your stylist is ready. If you cannot call us from your car, please arrive at our front desk to check in. You may be asked to wait in the hallway until your stylist is ready.

4. Please limit what you bring with you into the salon. Handbags, wallets, keys, and cell phones will be accepted. Shopping bags and jackets must be left in your vehicles.

5. No visitors are allowed with you during your appointment to comply with the capacity requirements of our salon (less than 15 people at once). If a child (12 & under) is coming in for an appointment, one parent/guardian may accompany them.

6. We ask that everyone uses the provided hand sanitizer upon entering the salon. After using the washroom, thorough hand washing is necessary. Hand sanitizer is also available throughout our salon.

7. All our staff will be required to wear appropriate PPE to ensure everyone's safety. All guests will be required to wear a mask (if you prefer to wear your own, please ensure it loops around your ears). A clean cape will be provided (as per usual), but our change room will be closed. Dressing down for the occasion is emphasized. Please avoid collared shirts; a t-shirt works best.

8. As masks cannot be worn during hair washing (they lose all effectiveness if wet), we would ask that you refrain from conversation when your mask is not on. We know this may be difficult, but it is best for everyone's safety.

9. Magazines, coffee, and tea will not be available. Water in disposable cups will be served upon request.

10. If you wish to purchase any products, please ask your stylist for assistance. This will limit the amount of people touching products and keep our salon safe. No returns or exchanges will be accepted at this time.

11. Rebooking future appointments will happen during your chemical service's processing time. Your stylist will be happy to help you plan your next visit.

12. Curbside pickup will stay available for all clients who prefer not to come into the salon to purchase their products. Please email us at to place your order!

Despite all these changes, please know that we are happy and excited to see you all again! Great care and attention have always been our priority, and, currently, it is our mission to keep our standards high. We hope you will support us in piloting these new changes.



The Team at Dolce Salon


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